Refund policy

Return & Refund Policy

Precious-metals prices can change quickly. Because Goldbacks, bullion, and many coins are priced in relation to the precious-metals market, these purchases are generally final once shipped. This policy helps us keep pricing fair while protecting both the customer and our small business from market-price risk.

Limited return requests

Before an order ships, contact us as soon as possible if you need to request a cancellation. We cannot guarantee that a cancellation can be processed after an order has entered fulfillment, and an approved cancellation may be subject to a market-loss adjustment.

After shipment, a return may be accepted only when all of the following apply:

• You request a return authorization from us within 3 calendar days of delivery.

• We approve the return in writing and provide return instructions.

• The item is unopened, unused, untampered with, and returned in its original condition, including all original packaging, capsules, certificates, and accompanying materials.

• The returned item is received by us in the same condition in which it was sent.

The buyer is responsible for return shipping, including adequate insurance and any signature-confirmation service requested by us. We are not responsible for return packages until they are received and accepted by us.

Approved voluntary returns are subject to a 10% restocking fee and a market-adjustment fee, if applicable, to reflect any decrease in the resale or metal-market value of the item between the order date and our receipt of the return. Any applicable adjustment will be disclosed before the return is finalized. Original shipping charges, expedited-service charges, and other non-refundable service charges are not refundable.

Items that cannot be returned

• Graded or certified coins: All sales are final. The grade, certification, and encapsulation are supplied by independent third-party grading services, and these items are not eligible for return, exchange, or refund after shipment.

• Items that have been opened, used, altered, damaged, removed from original packaging, or that do not match what was shipped are not eligible for return.

• Special-order, custom, or clearly marked final-sale items are not eligible for return unless required by law.

Damaged, missing, or incorrect items

If your order arrives damaged, incomplete, or incorrect, notify us within 48 hours of delivery and include your order number plus clear photos of the item, packaging, shipping label, and any damage. Do not discard packaging or return an item before receiving instructions from us.

If we confirm that we sent an incorrect item or that an item was damaged in transit, we will arrange a replacement or refund at no cost to you, subject to availability and our review of the claim.

Refunds, when approved, are issued to the original payment method after the returned item is received, inspected, and accepted. Financial institutions may take additional time to post the credit.